LIVE LIFE RETREATS LIMITED – WEBSITE TERMS & CONDITIONS OF USE

• About our terms
  • These terms and conditions of use (Terms) explain how you may use this website (livepilatesonline.com) and any of its content (Site). These Terms apply between Live Life Retreats Limited (CRN: 11973932) (we, us or our) and you, the person accessing or using the Site (you or your).
  • Any reference to products shall include but not be limited to any and all online classes, blog posts, recorded classes, articles, packages, video content, written guidance in connection with our products (Products)
  • You should read these Terms carefully before using the Site. By using the Site or otherwise indicating your consent, you agree to be legally bound by these Terms. If you do not agree with any of these Terms, you should stop using the Site immediately and cease using our services or Products.
  • These Terms apply to any parts of the Site, its functionality and content provided to you free of charge for informationpurposes only.
  • If you order any services or digital content from the Site or if you buy a subscription or membership to access restricted parts of the Site, separate terms and conditions may apply and you will be notified of these where appropriate.
  • The Site is aimed at users and purchasers who are aged eighteen and over and you must therefore be over the age of eighteen in order to purchase the Products. You are warranting you are aged eighteen or over by making purchases on the Site.
• About us
  • We are Live Life Retreats Limited a company registered in England and Wales under company registration number 11973932. Our registered office is at The Old Stables, Churchway, Church Stretton, Shropshire, England, SY6 6DJ.
  • If you have any questions about the Site, please contact us by:
    • sending an email to hello@livepilatesonline.com, or
    • filling out and submitting the online form available here https://livepilatesonline.com/contact/.
  • Using the site & purchasing Products
    • The Site is for your personal and non-commercial use only.
    • You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site.
    • Our Site is a space for your select and order Products being sold by us or sold by us on behalf of other third-party vendors (and such products are to be considered within the definition of Products defined above). The Products are sold subject to these terms and conditions. Any product sold on behalf of a third-party is a contracts for the sale and purchase of Products between you and that third-party vendor and we shall be the third-party vendor’s agent only.
    • We make no promise that the Site is appropriate or available for use in locations outside of the UK. If you choose to access the Site from locations outside the UK, you acknowledge you do so at your own initiative and are responsible for compliance with local laws where they apply.
    • We try to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us using the contact details at the bottom of this page.
    • As a condition of your use of the Site, you agree to comply with our Acceptable Use Policy available at this website and agree not to:
      • misuse or attack our Site by knowingly introducing viruses, trojans, worms, logic bombs or any other material which is malicious or technologically harmful (such as by way of a denial-of-service attack), or
      • attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site.
    • We may prevent or suspend your access to the Site if you do not comply with these Terms or any applicable law.
    • In order to purchase Products, you agree to provide such information as is necessary to enable us to fulfil your purchase or order. Our pricing and processes for delivery and payment may vary from time to time or from product to product and these are cited on the Site. The terms of delivery of our Products are at all times strictly subject to and conditional upon the services we utilise from time to time in dispatching an order. The price of all Products is the price as displayed on the time and date the order is made and successfully processed.
    • By making an order for the purchase of Products, you maintain responsibility at all times for the accuracy of the banking or credit card details you provide to us and that you have sufficient funds with which to satisfy all and any orders you make with us through this Site. We reserve the right to obtain further details from you in respect of securely validating card details as we reasonably require.
    • You are required to pay for “live” content using debit or credit card. You will be provided with the price of such content at the point of purchase.
  • Registration and password security
    • Use of the Site may in part require registration, particularly in order to access restricted areas of the Site.
    • We are not obliged to permit anyone to register with the Site and we may refuse, terminate or suspend registration to anyone at any time.
    • You are responsible for making sure that your password and any other account details are kept secure and confidential.
    • If we have reason to believe there is likely to be a breach of security or misuse of the Site through your account or the use of your password, we may notify you and require you to change your password, or we may suspend or terminate your
    • Any personal information you provide to us as part of the registration process will be processed in accordance with our Website Privacy Policy available at this website.
    • You remain responsible for notifying us without delay if you become aware of any unauthorised use of your password or username or any other breach of the security of the Site.
    • We do not keep hold of nor do we store or record your credit or debit card or bank details but we do share them with Stripe who administer payments on our behalf (and who may in accordance with their own terms, store or record your bank details). Other than the aforementioned third-party we do not share banking details of yours with any third party unless required to do so by law.
  • Infringing content
    • We will use reasonable efforts to:
      • delete accounts which are being used in an inappropriate manner or in breach of these Terms; and
      • identify and remove any content that is inappropriate, defamatory, infringes intellectual property rights or is otherwise in breach of our Acceptable Use Policy

when we are notified, but we cannot be responsible if you have failed to provide us with the relevant information.

• If you believe that any content which is distributed or published by the Site is inappropriate, defamatory or infringing on intellectual property rights, you should contact us immediately using the contact details at the top of this page.

• Your privacy and personal information

Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy available at this website which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.

• Ownership, use and intellectual property rights
  • The intellectual property rights in the Site and in any text, images, video, audio or other multimedia content, software or other information or material submitted to or accessible from the Site (Content) are owned by us and our
  • We and our licensors reserve all our intellectual property rights (including, but not limited to, all copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind) whether registered or unregistered anywhere in the world. This means, for example, that we remain owners of them and are free to use them as we see fit.
  • You irrevocably agree that all literature, routines, classes, assembly of information, instructions, information, blogs, posts, marketing collateral, guidance and video or other multi-media content is and shall remain the sole property of the Company or such third-party seller or person(s) expressly identified from time to time.
  • Nothing in these Terms grants you any legal rights in the Site or the Content other than as necessary for you to access it. You agree not to adjust, try to circumvent or delete any notices contained on the Site or the Content (including any intellectual property notices) and in particular, in any digital rights or other security technology embedded or contained within the Site or the Content.
  • You are strictly prohibited from (or attempting to) modify, reproduce, copy, republish, upload, post, transmit, circulate, change, re-amalgamate, in any way or by any means, any information, products, anything referred to in clause 7.3, downloaded information or anything else from our Site including but not limited to the property referred to in this clause 7, without our prior written and explicit consent unless you are expressly permitted to do so by Us.
  • Trade marks: LivePilatesOnline is our Other trade marks and trade names may also be used on the Site or in the Content. Use by you of any trade marks on the Site or in the Content is strictly prohibited unless you have our prior written permission.
• Software
  • Software may be made available for you to download in order for the Site to work better. You will be granted a limited, non-exclusive licence to use any such software, subject to you agreeing to the terms and conditions that apply to such software (sometimes known as an ‘end user licence agreement’ or ‘EULA’).
  • You will be made aware of any terms and conditions that apply to the software when you try to download it. If you do not accept such terms and conditions, you will not be able to download the software.
  • You should read any terms and conditions carefully. They may contain provisions that set out your legal rights (for example, under the Consumer Rights Act 2015), your legal responsibilities when using the software, the software provider’s legal responsibilities and any limitations on the software provider’s legal responsibilities to you.
  • Any software made available on the Site is solely for your personal, non-commercial use.
  • Using the software in an unlawful way (such as reproducing or redistributing it in a way that breaches these Terms and any other terms and conditions that apply to it) is expressly prohibited and may result in civil and criminal penalties.
  • You are not permitted to download or attempt to download any of our Products or information held on the Site.
  • You are responsible for ensuring you have the suitable facilities (including but not limited to software and computer devices) in order to access the Site. This includes but is not limited to you accessing content which is downloadable or “view later”
  • Further, you are required to ensure you understand how to operate your own devices in order to access the Site and, or our Products. Where you are using the device or equipment of a third-party, it is essential and your sole responsibility for ensuring you have consent to make such use of it.
  • In the event, for whatever reason, you temporarily or permanently lose access to the necessary device, equipment or consent or software, We will not be responsible for nor shall we be required to refund any order you have made in respect of the Products.
  • For the avoidance of doubt, we do not and are not required to provide any IT or software support or guidance. However, we may from time to time at our sole discretion provide guidance on this where it can be given along with a reasonable level of customer service support in this regard.
• Submitting information to the site
  • While we try to make sure that the Site is secure, we do not actively monitor or check whether information supplied to us through the Site is confidential, commercially sensitive or valuable.
  • Other than any personal information which will be dealt with in accordance with our Privacy Policy, we do not guarantee that information supplied to us through the Site will be kept confidential and we may use it on an unrestricted and free-of-charge basis as we reasonably see fit.
  • During the registration and, or booking / ordering process you submit information through our website and by proceeding you authorise us to store or process your personal data which relates to and identifies you. This includes but is not limited to your name and email address. The way in which your personal data is used on this site is in order to allow you access to otherwise restricted areas of the Site, to fulfil an order or purchase of a Product.
  • We will not disclose information of yours to a third party other than where we are permitted to do so under the Privacy Policy or where it is for the purpose of fulfilling orders of Products to you or where we have separately obtained your specific consent.
• Accuracy of information and availability of the site
  • We try to make sure that the Site is accurate, up-to-date and free from bugs, but we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on the Site is at your own risk.
  • We may suspend or terminate access or operation of the Site at any time as we see fit.
  • Any Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest, but has not been tailored to your specific requirements or circumstances. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes. You should always use your own independent judgment when using our Site and its Content.
  • While we try to make sure that the Site is available for your use, we do not promise that the Site will be available at all times or that your use of the Site will be uninterrupted.
• Hyperlinks and third party sites

11.1      The Site may contain hyperlinks or references to third party advertising and websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third party advertising or websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third party advertising or website does not mean that we endorse that third party’s website, products or services. Your use of a third party site may be governed by the terms and conditions of that third-party site and is at your own risk.

11.2      We make no representation whatsoever about any other Site, platform or medium which may link to our Site. Equally, we make no representation or warranty as to the other sites you may be able to access through our Site. You further agree that we will not be liable for any loss or damage caused or alleged by you as a result of or in connection with you using, accessing or relying on any content, services or products you make use of through another site or any other resource which is not belonging to us.

11.3      We prohibit and you agree not to link our Site without our explicit and written consent which must include a genuine documentary confirmation consenting this from one of our directors. Without prejudice to any other remedy available, you agree that should you breach clause 11.2 you will be liable for liquidated damages on demand for any revenue gained as a result of such breach and unauthorised activity. You further agree to indemnify us for all costs associated with us enforcing this clause.

• Limitation on our liability
  • All Products you purchase from the Site will be covered by their individual warranty or guarantee (where one is given) from the third party provider or producer of that Product. As such, we do not accept any liability however arising other than as might otherwise be permitted in these terms. In respect of Products from a third-party provider or producer, all and any warranties, representations, implied or expressed terms however they arise are excluded in this regard.
  • Subject always to clause 12, in the event we or a third-party vendor are responsible and held to be liable to you for any reasons in connection with the Site, you agree that such liability shall be limited to the value of any Product you have purchased which is connected to that liability and responsibility.
  • Where an alleged loss is suffered in connection with the use of this Site, we do not accept liability for this loss or alleged damage including where it is due to an error, omission, act or inaccurate information, or any other cause contemplated whether by Us, a third party or other person engaged or employed by Us.
  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:
    • losses that were not foreseeable to you and us when these Terms were formed;
    • losses that were not caused by any breach on our part;
    • business losses (including but not limited to loss of data, revenue, reputation, profit, whether direct or indirect); and
    • losses to non-consumers.
  • Events beyond our control

We are not liable to you if we fail to comply with these Terms because of circumstances beyond our reasonable control, including, but not limited to, strikes, lock-outs or other industrial disputes, breakdown of systems or network access (including internet or WiFi connections); flood, fire, explosion or accident; or epidemics or pandemics.

• Rights of third parties

No one other than a party to these Terms has any right to enforce any of these Terms.

• Variation
  • No changes to these Terms are valid or have any effect unless agreed by us in writing or made in accordance with this clause 15.
  • We reserve the right to vary these Terms from time to time. Our updated Terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations. Where these Terms are updated, they shall replace and supersede those previously applicable to this Site.
• Notices

All notices to us under these Terms must be sent via email to: hello@livepilatesonline.com or by posting a notice to our registered address and where sent to you shall be sent to the email address you have provided us with. A notice via email shall be deemed as having been received on the date it is transmitted and received by the recipient or on the next working day where such email is received by us on a weekend (Saturday or Sunday) or a statutory public holiday). In the case of post it shall be deemed to have been received upon the requirements of recorded postal delivery being fulfilled.

• Disclaimers
  • While we use reasonable efforts to include accurate and up-to-date information on the Site, we do not represent, warrant or promise (whether express or implied) that any information is or remains accurate, complete and up to date, or fit or suitable for any purpose. Any reliance you place on the information on the Site is at your own risk. Nothing in these terms and conditions shall operate to prejudice any mandatory statutory requirement or your statutory rights.
  • Content on the Site is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites which may be of interest. It does not constitute technical, physical or mental health advice or nutritional advice or any other type of advice and should not be relied on for any purposes.
  • We are not responsible nor are we liable for the content published by those with whom we engage to provide classes, those who post articles or blogs on our website. Each of those individuals are required by the Company to maintain their own public liability insurance policies at all times whilst engaged in providing services to us.
  • We make no warranty or promise that the exercise and products we sell are for everybody. You are responsible for deciding whether undertaking particular exercise is appropriate for you taking into account a range of factors including but not limited to your health and mobility.
  • You agree that we are in no way responsible for any personal injury you suffer as a result of undertaking our classes or using or purchasing our Products. This remains your sole responsibility. You agree that this clause is a full and effective disclaimer and effect waiver by you in connection with all and any claims for personal injury as a result of you using this Site or our Products.
  • We request that all user of the Site, consult with a professional healthcare provider or doctor before making their decision to attempt or carry out any exercise using this Site or attend a “live” class. Where necessary or where you have any doubts, you should obtain medical advice as to whether you should undertake or use our Products.
  • It shall at all times remain your responsibility to evaluate your own wellbeing before undertaking classes as part of the Products. You agree and acknowledge that we cannot guarantee the outcomes or reactions you may experience as a result of undertaking exercises as part of our Products and therefore there remains always a risk that you may experience aches, strains, and injury. We cannot guarantee that undertaking exercise through accessing our site will not cause an increase in blood pressure and associated risks of the same. This includes accessing both live and on demand classes.
  • You are required to all times and undertake to refrain from conducting yourself in a manner which is offensive, threatening or deemed unacceptable by us whether that be in your communication with us or with our other clients and customers (including during live classes or in any other way). We reserve the right to suspend your access and, or dealings with you in the event you breach this term. In the event of such breach, you shall remain liable for payment for all existing memberships and, or Products unless cancelled in the usual manner.
• Disputes
  • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out at the top of this page.
  • Relevant United Kingdom law will apply to these Terms. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms.
  • The limitations and exclusions in this clause apply only to the extent permitted by the laws and courts of the United Kingdom.
  • If any provision or term of these Terms and Conditions or any other policy in connection with the Site shall become or declared illegal, unenforceable, void or otherwise unlawful for any reason whatsoever, then such term may be severed or deleted from that policy or term or condition and the remainder of the terms and conditions and, or policy shall remain in full force and survive such deletion.
  • A delay or failure by us to exercise any right or remedy which might be available to us from time to time does not constitute a waiver by us of such right or remedy which shall at all times remain reserved unless otherwise stated.
• Entire Agreement

By agreeing to these terms and conditions you acknowledges and agree with us that:

• this agreement (and policies and terms referred to in it together with any further terms issued with or in connection to payment methods and terms or membership or purchase of further products) constitutes the entire terms and conditions and supersedes and extinguishes all agreements, promises, assurances, warranties, representations and understandings with us whether written or oral, relating to its subject matter;
• in agreeing to these terms and conditions you not rely on , and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this agreement;
• any agreement for the purchase of a Product with a third-party shall be a direct agreement between you and that third party save where we are acting as agent.
• you shall have no claim for misrepresentation (other than fraudulent) or negligent misstatement based on any statement in this agreement.

This policy summarises some of your key rights and provides information on cancellation of your subscription. It is not intended to replace the terms and conditions contained in our terms and conditions: which you should read carefully before you buy any digital content from us or sign up as a subscriber.

Can I cancel my subscription?

Yes, you can cancel at any time during a five day trial or at any time thereafter. Thereafter, you may cancel your subscription and it will take immediate effect but we will not refund any fees taken prior to your cancellation and/or the commencement of you streaming our digital content. It remains your responsibility to manage your monthly subscription account. We do not refund live classes. If you wish to obtain a recording for a cancelled live class then please contact us directly for this.

Under consumer law, the default position would be that we are obliged to provide you with a 14 day ‘cooling off period’ when you first subscribe with us or use our digital content. However, by signing up to our subscriptions and, or accessing or purchasing digital content you are agreeing to waive your right to this and therefore agree that you will not be entitled to a refund of any content streamed or accessed during that initial 14 day period or otherwise and therefore remain bound for charges and fees incurred prior to cancellation (and you can cancel at anytime). If you do not wish to waive the right to the 14 day period then you must contact us directly immediately upon purchasing an item of digital content or subscribing with us, but during this initial 14 day period you will not be able to access the streaming of digital content or any other product, item or service from us.

What if I have started streaming the content?

As soon as cancellation has been completed, you will not be able to access or stream the digital content. You cannot cancel your subscription if you have already started to stream the digital content and will not be entitled to a refund where your streaming of a class has commenced.

How long do I have to cancel my subscription?

A cancellation of your subscription can be made at any time during a five day free trial or at anytime thereafter unless you have opted not to waive the 14 day period explained above.

How can I cancel my subscription?

If you want to cancel your subscription, you can do this by:

• Accessing your Account Dashboard; and
• In the event you experience difficulty with this you can seek to rectify this by contacting us by email, post or telephone using the contact details provided below, or

When will you issue the refund?

If you lost your right to cancel because you’ve already started streaming the digital content, you are not entitled to a refund unless the digital content is faulty.

How will you refund me?

In the event we exercise our discretion in granting a refund this will be directed back to the bank account from which the original payment was made. We will issue the refund using the same payment method you used when you placed your subscription, unless you have expressly agreed otherwise. In any case, you won’t incur any fees as a result of the refund. In the event it is not possible to make the payment to the bank account from which the original payment was made then we will contact you to obtain and verify the alternative bank account details. A refund will be made within 14 days of such refund being agreed by us.

What if my digital content is faulty?

The digital content that we supply to you must be as described, fit for purpose and of satisfactory quality. If your digital content is faulty, you are entitled to a repair or a replacement. Any and all ‘on demand’ videos and recordings are streamed directly from a Vimeo account through our website and therefore we do not envisage our digital content being faulty.

However, in the event such content is faulty, if the fault can’t be fixed or rectified, or if it hasn’t been fixed or rectified within a reasonable time and without significant inconvenience, you can get some or all of your money back.

If you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

You must tell us about any fault or damage as soon as reasonably possible by contacting us using the contact details set out below.

How can I contact you?

If you have any questions or would like to talk to us, please contact us by:

• sending an email to hello@livepilatesonline.com; or
• filling out and submitting the online form available at our contact page or
• sending a letter to The Old Stables, Churchway, Church Stretton, Shropshire, England, SY6 6DJ.

LIVE LIFE RETREATS LIMITED –

WEBSITE PRIVACY POLICY

1. Live Life Retreats Limited (“We” / the “Company”) ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

2. We take your privacy very seriously. Please read this privacy policy carefully as it contains important information on who we are and how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and how to contact us or supervisory authorities in the event you have a complaint.

3. We collect, use and are responsible for certain personal data about you. When we do so we are subject to the UK General Data Protection Regulation (UK GDPR). We are also subject to the EU General Data Protection Regulation (EU GDPR) in relation to services we offer to individuals in the European Economic Area (EEA).

4. This website privacy policy is divided into the following sections:

• Who we are
• Our website
• Our collection and use of your personal information
• Transfer of your information out of the UK and EEA
• Cookies and similar technologies
• Marketing
• Your rights
• Keeping your personal information secure
• How to complain
• Changes to this website privacy policy
• How to contact us
• Do you need extra help?

5. Who we are

This website is operated by the Company trading as Live Pilates Online. We are an organisation providing live and recorded online Pilates classes, for more information see https://livepilatesonline.com/about. We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the UK General Data Protection Regulation and where applicable, the EU General Data Protection Regulation which applies across the European Union and the United Kingdom and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

6. Our website

This privacy policy relates to your use of our website, https://livepilatesonline.com, only.

Throughout our website we may link to other websites owned and operated by certain trusted third parties (but which are not owned or operated by us)to insert details (e.g. make additional information, products and, or services available to you). These other third party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third party websites, please consult their privacy policies as appropriate.

7. Our collection and use of your personal information

We collect personal information about you when you access our website, register with us, contact us, send us feedback, purchase products or services via our website, post material to our website and complete customer surveys or participate in competitions via our website.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products or services via our website or indirectly, such as your browsing activity while on our website (see our Cookies Policy).

The personal information we collect about you depends on the particular activities carried out through our website. This information includes:

• your name, address and contact details;
• bank account and payment details;
• details of any feedback you give us by phone, email, post or via social media;
• information about the services we provide to you;
• your account details, such as username, login details; and

We use this personal information to:

• create and manage your account with us
• verify your identity
• provide goods and services to you
• customise our website and its content to your particular preferences
• notify you of any changes to our website or to our services that may affect you
• improve our services

This website is not intended for use by children and we do not knowingly collect or use personal information relating to children.

8. Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases on which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose;

contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract;

legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations);

public task: where our use of your personal information is necessary for us to perform a task in the public interest or for our official functions, and the task or function has a clear basis in law; and

legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests).

9. Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

Any other further information provided is optional.

10. Who we share your personal information with

We routinely share your personal information including your name, address, email address, contact details billing address and bank account details with Stripe Merchant Services, Classfit and Mail Chimp.

This data sharing enables:

Mail Chimp – to distribute our informative newsletters to those who subscribe, using your email address(es)  and name;

Classfit – to deal with the functioning of our booking system and provide live class information using your personal information and this involves setting up a mandatory account. Your data is held by Classfit for as long as you hold an account, your data is removed when the account is closed.;

Stripe Merchant Services – provide their online card terminal services as a gateway for making payments for subscriptions and, or online classes. This includes the use and holding  of your bank account details in order to process payments.

We may share your personal information with our Pilates instructors who are engaged rather than employed by the company.

We will not share your personal information with any other third party other than those detailed in this document or elsewhere on our website.

11. Whether information has to be provided by you, and if so why

We require you to provide your name, address, email address, telephone number home or billing address, bank details to enable us to register you for our classes or subscriptions. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

You are able to refuse to provide us with your personal information. However, if you do refuse then this may limit or prevent us from providing you with information and, or products and services (including access to our classes).

12. Cookies and other tracking technologies

A cookie is a small text file which is placed onto your device (eg computer, smartphone or other electronic device) when you use our website. We use cookies on our website. For further information on cookies our use of cookies, when we will request your consent before placing them and how to disable them, please see our [insert link to Cookie Policy].

13. Marketing

We would like to send you information about our products, classes and services, and special offers as well as other related services or information, which may be of interest to you. Where we have your consent or it is in our legitimate interests to do so, we may do this by post, email, telephone and, or text message (SMS).

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

1. contacting us at hello@livepilatesonline.com;
2. using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts;
3. It may take up to 14 days for this to take place;
4. For more information on your rights in relation to marketing, see ‘Your rights’

14. Your rights

Under the UK General Data Protection Regulation, you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information;
• access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address;
• require us to correct any mistakes in your information which we hold;
• require the erasure of personal information concerning you in certain situations;
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations;
• object at any time to processing of personal information concerning you for direct marketing;
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you;
• object in certain other situations to our continued processing of your personal information;
• otherwise restrict our processing of your personal information in certain circumstances.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us;
• let us have enough information to identify you (eg account number, user name, registration details),
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information to which your request relates including any account or reference numbers, if you have them.

15. Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Insert details of any specific security which the controller wishes to mention to reassure data subjects, e.g. encryption technologies (this is purely optional).

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

16. How to complain

We hope that we can resolve any query or concern you raise about our use of your information. The UK and EU General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in a European Economic Area state or in the United Kingdom if you work, normally live or if any alleged infringement of data protection laws occurred in the relevant state. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

17. Changes to this website privacy policy

This website privacy policy was published on 31^st March 2021 and last updated on 23^rd June 2023.

We may change this website privacy policy from time to time, when we do the updated version will be inserted here.

18. Do you need extra help?

If you would like this website privacy policy in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

19. How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please send an email to hello@livepilatesonline.com or call 07979 514 580.

• About this policy
  • Together with our website terms and conditions of use, this acceptable use policy (Policy) governs how you may access and use this website and all associated web pages (Site), which is provided by us free of charge.
  • You should read this Policy carefully before using the Site.
  • By accessing or using the Site or otherwise indicating your consent, you agree to be bound by this Policy, which supplements our website terms and conditions of use. If you do not agree with or accept any part of this Policy, you should stop using the Site
  • If you have any questions about this Policy, please contact us using the contact details provided in our website terms and conditions of use.
  • In this Policy:

‘we’, ‘us’ or ‘our’ means Live Life Retreats Limited, company registration number 11973932 and whose registered office is at The Old Stables, Churchway, Church Stretton, Shropshire, England, SY6 6DJ, and

‘you’ or ‘your’ means the person accessing or using the Site or its content.

• Acceptable use

We permit you to use the Site only for personal, non-commercial purposes and primarily for accessing information about us and accessing the benefits from any subscription you have with us. Use of the Site in any other way, including any unacceptable use set out in this Policy, is not permitted.

• Unacceptable use
  • As a condition of your use of the Site, you agree not to use the Site:
    • for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use;
    • to commit any act of fraud;
    • to distribute viruses or malware or other similar harmful software code;
    • for purposes of promoting unsolicited advertising or sending spam;
    • to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
    • in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
    • in any manner that harms minors;
    • to promote any unlawful activity;
    • to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
    • to gain unauthorised access to or use of computers, data, systems, accounts or networks; or
    • to attempt to circumvent password or user authentication methods.
  • Submission standards
    • Any Submission you make to our Interactive Services and any other communication to users of our Site by you must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably.
    • In particular, any Submission or communication by you must be:
      • your own original work and lawfully submitted;
      • factually accurate or your own genuinely held belief;
      • provided with the necessary consent of any third party;
      • not defamatory or likely to give rise to an allegation of defamation;
      • not offensive, obscene, sexually explicit, discriminatory or deceptive; and
      • unlikely to cause offence, embarrassment or annoyance to others.
    • Linking and framing
      • You may with the express consent from us, create a link to ourSite from another website without our prior written consent provided no such link:
        • creates a frame or any other browser or border environment around the content of our Site;
        • implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
        • displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
        • is placed on a website that itself breaches this Policy.
      • We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
    • Using our name and logo

You may not use our trade marks, logos or trade names except in accordance with this Policy and our website terms and conditions of use.

• Breach

We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions or any other communication to users of our Site by you to law enforcement authorities or take any action we consider necessary to remedy the breach.

As part of our Social Responsibility, here are some of the activities that we have engaged in:-

We donated an Online Back Care Class to NHS Staff in April 2020 – Lockdown

We presented Live “On Air” 10 minute Pilates Sessions for the BBC Radio Shropshire audience over 12 weeks of Lockdown 2020. Live with Mark Elliott. The sessions were supported with Videos on YouTube.

We are regular contributors to charities including Cancer Research.

We have other exciting projects coming soon that we believe are important for our community.  We will post here soon!